Cancellation & Refund Policy

Overview

This Cancellation & Refund Policy applies to accommodation bookings, travel packages, and corporate or group travel arranged through Flare Travels. It should be read alongside our Terms & Conditions. Specific bookings may carry different terms where a supplier (e.g. a lodge, airline, or event venue) applies its own non-refundable or stricter cancellation conditions — where this is the case, we will inform you in writing before you confirm your booking.

Cancellations by You

If you need to cancel a confirmed booking, please notify us in writing (email or WhatsApp) as soon as possible. Refunds of amounts already paid are calculated from the date we receive your cancellation notice, based on how many days remain before your travel date:

• 60 days or more before travel: full refund of amounts paid, less the deposit.
• 30–59 days before travel: 50% refund of the total amount paid.
• 15–29 days before travel: 25% refund of the total amount paid.
• Less than 15 days before travel, or no-show: no refund.

The deposit paid to confirm a booking is non-refundable in all cases, as it is used to secure your reservation with third-party suppliers.

Cancellations or Changes by Flare Travels

If we need to cancel or significantly change your booking for reasons within our control, we will offer you either an alternative arrangement of comparable standard or a full refund of amounts paid.

Where a cancellation or change is due to force majeure (see our Terms & Conditions) — including extreme weather, political instability, park or border closures, pandemic-related restrictions, or supplier failure beyond our control — we will refund what we are able to recover from the relevant suppliers, less any costs already incurred on your behalf.

Amendments and Date Changes

Requests to change travel dates or itinerary details are treated as amendments, not cancellations, and will be accommodated where possible subject to supplier availability. Amendment requests made less than 30 days before travel may be treated as a cancellation and rebooking, subject to the refund schedule above.

Non-Refundable Items

Certain costs are non-refundable once paid or committed on your behalf, regardless of the timing of cancellation, including but not limited to: park entry permits, visa fees, non-refundable flight tickets, and any deposit paid to a third-party supplier that is explicitly non-refundable.

How Refunds Are Processed

Approved refunds are processed to the original payment method (or, once available, the payment method used at checkout) within a reasonable time following approval. Processing times may vary depending on your bank or payment provider.

Travel Insurance

We strongly recommend comprehensive travel insurance that covers trip cancellation and curtailment, so that you are protected for circumstances beyond the refund terms above (for example, cancellation due to illness or a personal emergency).

Contact Us

To request a cancellation or discuss an amendment, contact us as soon as possible:

• Email: info@flaretravels.com
• Phone: +254 728 328 328
• WhatsApp: +254 728 328 328