Terms & Conditions

Introduction

These Terms & Conditions (“Terms”) govern your use of flaretravels.com (the “Site”) and any booking made with Flare Travels, whether for accommodation, a travel package, corporate travel services, or destination management services. By using the Site or making a booking, you agree to these Terms.

Flare Travels is a travel and destination management company operating in Kenya, acting as an agent and destination management company arranging and coordinating travel services provided by third-party suppliers (hotels, lodges, camps, transport operators, tour guides, and other providers).

Bookings and Enquiries

• Enquiries submitted through the Site do not constitute a confirmed booking. A booking is confirmed only once Flare Travels has issued a written confirmation and, where applicable, received the required deposit.
• You are responsible for ensuring that names, dates and other details provided at the time of booking are accurate, as they are used to arrange services with third-party suppliers.
• Prices quoted are per the itinerary and dates confirmed, and may be shown in Kenyan Shillings (KES) or US Dollars (USD) depending on the service.

Pricing and Payment

• Prices are subject to change until a booking is confirmed in writing. Confirmed bookings are held at the quoted price, subject to the supplier and currency terms in your confirmation.
• A deposit is typically required to confirm a booking, with the balance due before departure. Exact deposit amounts and balance due dates will be specified in your booking confirmation.
• Payment methods currently accepted, and any online payment options, will be confirmed at checkout or in your booking correspondence.

Your Responsibilities

• Travel documents: you are responsible for ensuring you (and anyone travelling with you) hold a valid passport, visas, and any other documents required for your destination.
• Health requirements: you are responsible for checking and meeting any vaccination, health or entry requirements for your destination, including those specific to wildlife and safari areas.
• Travel insurance: we strongly recommend that all travellers take out comprehensive travel insurance covering medical expenses, trip cancellation, curtailment, and personal belongings.
• Conduct: you agree to follow the reasonable instructions of guides, lodges and transport operators, particularly regarding safety in wildlife and outdoor settings.

Our Role and Liability

Flare Travels arranges and coordinates services delivered by independent third-party suppliers — hotels, lodges, camps, airlines, transport operators, tour guides and activity providers. While we carefully select the suppliers we work with, we do not directly control their operations, and:

• Flare Travels is not liable for the acts, omissions, or default of any independent third-party supplier, except where such liability cannot be excluded under the laws of Kenya.
• Travel — particularly safari, wildlife and outdoor travel — carries inherent risks. Flare Travels is not liable for injury, loss, or damage arising from such inherent risks, except where caused by our own negligence.
• To the fullest extent permitted by law, our liability for any claim relating to a booking is limited to the amount you paid to Flare Travels for that booking.
• Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.

Changes and Cancellations

Cancellations, refunds, and changes to confirmed bookings are governed by our Cancellation & Refund Policy, which forms part of these Terms.

Flare Travels may need to change or cancel arrangements due to circumstances beyond our reasonable control (“force majeure”), including but not limited to extreme weather, natural disasters, political instability, government travel advisories, park or border closures, pandemic-related restrictions, or supplier failure. Where this happens, we will make reasonable efforts to offer suitable alternatives or a refund in line with what we are able to recover from suppliers.

Website Use

• The content, design and branding of the Site belong to Flare Travels and may not be copied or reused without permission.
• You agree not to misuse the Site, including attempting unauthorised access, submitting false information, or using the Site’s forms for unsolicited communications.

Complaints

If something goes wrong before, during or after your trip, please contact us as soon as possible so we can try to put it right, either directly or with the relevant supplier.

Governing Law

These Terms are governed by the laws of Kenya. Any dispute arising from these Terms or a booking with Flare Travels will be subject to the exclusive jurisdiction of the courts of Kenya.

Contact Us

• Email: info@flaretravels.com
• Phone: +254 728 328 328
• Address: Wambui Road, Muthaiga, Nairobi