Privacy Policy

Last updated: July 26, 2026

Who We Are

Flare Travels (“Flare Travels”, “we”, “us”, “our”) is a travel and destination management company based at Wambui Road, Muthaiga, Nairobi, Kenya. This Privacy Policy explains what personal information we collect through flaretravels.com (the “Site”), why we collect it, how we use it, and the choices you have.

This policy applies to visitors, enquirers and customers who use the Site, submit an enquiry form, book accommodation or a travel package, or contact us via WhatsApp, phone or email.

Information We Collect

Information you give us directly

  • Enquiry and contact forms — name, email address, phone number, and any message or trip details you choose to share, submitted through the accommodation, travel package, corporate services, destination management, or contact enquiry forms on the Site.
  • Bookings and orders — when you book a travel package through checkout, we (and our payment/order system, WooCommerce) collect billing details, contact information, and order/itinerary details necessary to fulfil your booking.
  • Account information — if you create a customer account, your name, email address and order history are stored so you can view past and current bookings.
  • WhatsApp messages — if you contact us via the WhatsApp buttons on the Site, your conversation is handled through WhatsApp (owned by Meta Platforms, Inc.), subject to WhatsApp’s own privacy policy.

Information collected automatically

  • Analytics data — we use Google Analytics (GA4) to understand how visitors use the Site: pages viewed, approximate location (derived from IP address), device and browser type, and referring site. See our Cookie Policy for details and how to opt out.
  • Technical data — standard web server logs (IP address, browser type, access times) collected automatically by WordPress and our hosting provider.

How We Use Your Information

  • To respond to enquiries and provide quotations for accommodation, travel packages, corporate services and destination management.
  • To process, confirm and manage bookings, including sharing necessary details with third-party suppliers (see below).
  • To send booking confirmations and, where you’ve enquired, a follow-up email or WhatsApp message.
  • To maintain your customer account and order history, if you have one.
  • To understand and improve how the Site is used, via analytics.
  • To comply with legal or regulatory obligations.

We do not sell your personal information, and we do not use your data for third-party advertising.

Who We Share Information With

  • Travel and accommodation suppliers — hotels, lodges, camps, transport operators and tour guides we work with to deliver your booking receive only the details necessary to fulfil it (e.g. guest names, dates, special requirements).
  • Payment processing — once online payment is enabled on the Site, a third-party payment processor will handle payment card details directly; Flare Travels does not store your full card details.
  • Service providers — including our website hosting provider, Google Analytics, and email delivery services, each of whom processes data on our behalf under their own data protection terms.
  • WhatsApp — if you choose to contact us via WhatsApp.
  • Legal or regulatory bodies — where required by law.

Data Retention

We keep enquiry and booking information for as long as needed to respond to you, fulfil a booking, and meet our accounting, tax and legal obligations, after which it is deleted or anonymised.

Your Rights

Under Kenya’s Data Protection Act, 2019, and (where applicable to you) other data protection laws, you have the right to:

  • Request access to the personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of your personal information, subject to legal or contractual obligations that require us to keep it.
  • Object to, or request that we restrict, certain processing of your data.
  • Withdraw consent to analytics cookies at any time (see our Cookie Policy).

To exercise any of these rights, contact us using the details below. You may also lodge a complaint with Kenya’s Office of the Data Protection Commissioner (ODPC), or your local data protection authority if you are contacting us from outside Kenya.

Data Security

We take reasonable technical and organisational measures to protect the personal information we hold from loss, misuse and unauthorised access. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Children’s Privacy

The Site is not directed at children, and we do not knowingly collect personal information from children. Bookings involving minors (e.g. family safaris, school trips) are made by, and the responsibility of, the accompanying parent, guardian or organising adult.

Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page reflects the most recent revision. Material changes will be reflected here.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us:

  • Email: info@flaretravels.com
  • Phone: +254 728 328 328
  • Address: Wambui Road, Muthaiga, Nairobi